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Banks today aren't great at innovation, but simply mimicry, because of Conway's Law - “Any organization that designs a system (defined broadly) will produce a design whose structure is a copy of the organization's communication structure. So, what changes in technology would be enough to change the way teams in banks are structured, and thereby the design of the products/services they offer? And does culture mirror technology or does technology mirror culture? We spoke with Karan Oberoi from Backbase, and Nick Cowell from Deloitte Digital to dig out the way banks can re-imagine their systems and therefore reimagine their services. Hint: Mission is central.

Guests:
Karan Oberoi, Chief Product Officer, Backbase

Nick Cowell, Principal, Deloitte Digital (his team helped multiple challenger fintechs launch and he leads the Affinity Banking practice)

Host:
Rachel Morrissey, Executive Producer of The MoneyPot, Money20/20

Producers:
Rachel Morrissey, Executive Producer of The MoneyPot, Money20/20