Where to listen

         

Making Digital More Human

Whatever balance we find between digital and in person, remember that they are all human.

Understanding customer behaviors are only the beginning of the customer journey. As digital transformation has become table stakes, understanding the balance between digital and in person service is all about redefining how we look at the customers, how we look at their data, and how we plan to meet expectations. We spoke with Brandon Rember of Envestnet to talk about what you need to plan your digital transformation.

Producers: Roland Bodenham, Senior Video Editor, Ascential
Rachel Morrissey, Producer, Money20/20 USA

Hosts: Sanjib Kalita, Editor-in-Chief, Money20/20
Rachel Morrissey, Producer, Money20/20 USA

Guests: Brandon Rembe, Senior VP of Products, Envestnet | Yodlee