Banking
The Banking Award celebrates banking brands, solutions, product application, partnerships and customer experience.
Overview
For Banking, the eligibility dates are January 1, 2024 - June 30, 2025. The work being judged should have first been implemented within this eligibility period. Exceptionally, categories B02. Sustained Success and C03. Internal Transformation have eligibility periods of July 1, 2022 – June 30, 2025.
The same piece of work can enter into Section A. Application. However, the same piece of work may only be entered a maximum of two times in Section A. Application.
All client testimonial videos and demo films must be subtitled in English.
The same piece of work can enter into Section A. Application. However, the same piece of work may only be entered a maximum of two times in Section A. Application.
All client testimonial videos and demo films must be subtitled in English.
A. Application
The work in this section celebrates the use of products, solutions and services that solve a specific business or customer need within banking, including, but not limited to, the use of external products, in-house developments, innovative use of tools, new solutions, etc.
*You may enter the same piece of work a maximum of two times in Section A. Application.
A01 Infrastructure.
Banks, financial institutions, or fintech companies that have made significant contributions to the development and enhancement of the underlying infrastructure that supports the fintech ecosystem. The work should demonstrate innovative, scalable, and reliable infrastructure solutions that enable fintech services and products to operate efficiently and securely.
A02 UX.
Solutions that prioritise the needs, preferences, and behaviours of users, delivering seamless, intuitive, and engaging digital experiences that enhance customer satisfaction and loyalty.
A03 Real Time Payments.
Solutions that have made significant advancements in enabling instant, seamless, and secure payment transactions. This may include, but is not limited to, instantaneous payment processing, 24/7 availability etc..
A04 Open Banking.
Institutions, fintech companies, or other organizations who have significantly contributed to the development and implementation of open banking to enhance financial accessibility, improve data-driven services, and foster collaboration between financial institutions and third-party providers. This may include, but is not limited to, API integrations that facilitate secure data sharing, open banking-enabled lending platforms, and personalized financial management tools driven by open data.
A05 Embedded Finance.
Institutions, fintech companies, or other organizations who have successfully developed and implemented embedded finance solutions to enable seamless financial transactions within non-financial platforms. This may include, but is not limited to, embedded payment solutions, integrated lending and credit offerings, on-demand insurance, and innovative 'Buy Now, Pay Later' (BNPL) models.
A06 Fraud.
Solutions that have made significant contributions to preventing, detecting, and mitigating fraud within the banking industry. The work should demonstrate innovative approaches and technologies that help safeguard financial transactions, protect customer data, and maintain the integrity of financial systems.
A07 Cyber Security.
Financial institutions, technology companies, or cybersecurity companies that have demonstrated outstanding efforts in protecting banking systems, customer data, and financial transactions from cyber threats. The work should demonstrate how the organisation has implemented innovative and effective cybersecurity measures, setting a high standard for security in the banking industry.
A08 AML, Identity & KYC.
Banking brands focused on developing technologies and solutions that help businesses and financial institutions comply with Anti-Money Laundering (AML) regulations, verify the identity of their customers, and conduct Know Your Customer (KYC) processes. The work should demonstrate how the brand has aimed to enhance security, reduce fraud, and ensure regulatory compliance.
A09 Novel technologies.
Groundbreaking technological innovations within the banking sector. The work should demonstrate the development and successful implementation of new technologies that significantly enhance banking operations, customer experiences, or industry practices.
A10 Onboarding.
Financial institutions, or fintech companies that have excelled in the process of bringing new customers on board. The work should demonstrate how these companies have developed and implemented efficient, user-friendly, and innovative onboarding processes, ensuring a smooth transition for new customers into their services.
A11 Personalisation.
Banks, financial institutions, or fintech companies that excel in delivering highly personalised banking experiences to their customers. This may include, but is not limited to, the use of advanced technologies, data analytics, innovative strategies to tailor products, services, and interactions to the individual needs and preferences of customers.
A12 Business banking.
Banks, financial institutions, or fintech companies that have demonstrated excellence in providing banking services tailored to businesses. The work should demonstrate how the bank, financial institution, or fintech company has provided outstanding products, services, and support specifically designed to meet the financial needs of small, medium, and large enterprises.
A13 RegTech & SupTech.
Brands that leverage advanced technology to enhance regulatory compliance and supervisory processes within financial institutions and regulated industries. The work should show how often complex and resource-intensive tasks associated with compliance and supervision have been streamlined or automated, reducing costs and risks while improving efficiency and accuracy.
A14 Wealth Management.
Banks, financial institutions, wealth management firms, or fintech companies that excel in providing exceptional wealth management, retirement planning, and pension services. The work should demonstrate how the organization has offered comprehensive, personalized, and innovative solutions to help clients manage, grow, and secure their financial assets. This may include, but is not limited to, digital investment platforms, AI-driven advisory, hybrid banking-wealth solutions, and the seamless integration of digital assets into traditional investment offerings.
A15 Lending.
Financial institutions, banks, or fintech companies that have demonstrated exceptional performance, innovation, or impact in the field of lending. This may include, but is not limited to, providing loans or credit to individuals, businesses, or other entities, innovation, accessibility, and overall contribution to financial inclusion and economic growth.
A16 Loyalty.
Financial institutions, banks, or fintech companies that have provided exceptional loyalty initiatives and programmes in the banking sector. This may include, but is not limited to, cashback programmes, fee waivers and discounts, exclusive access programmes, etc.
A17 Digital Assets.
Financial institutions, banks, or fintech companies that have integrated digital assets into core banking services, such as payments, settlements, or cross-border transactions. The work should demonstrate increased efficiency, faster transaction processing, and reduced costs, with an emphasis on regulatory compliance and industry impact.
A01 Infrastructure.
Banks, financial institutions, or fintech companies that have made significant contributions to the development and enhancement of the underlying infrastructure that supports the fintech ecosystem. The work should demonstrate innovative, scalable, and reliable infrastructure solutions that enable fintech services and products to operate efficiently and securely.
A02 UX.
Solutions that prioritise the needs, preferences, and behaviours of users, delivering seamless, intuitive, and engaging digital experiences that enhance customer satisfaction and loyalty.
A03 Real Time Payments.
Solutions that have made significant advancements in enabling instant, seamless, and secure payment transactions. This may include, but is not limited to, instantaneous payment processing, 24/7 availability etc..
A04 Open Banking.
Institutions, fintech companies, or other organizations who have significantly contributed to the development and implementation of open banking to enhance financial accessibility, improve data-driven services, and foster collaboration between financial institutions and third-party providers. This may include, but is not limited to, API integrations that facilitate secure data sharing, open banking-enabled lending platforms, and personalized financial management tools driven by open data.
A05 Embedded Finance.
Institutions, fintech companies, or other organizations who have successfully developed and implemented embedded finance solutions to enable seamless financial transactions within non-financial platforms. This may include, but is not limited to, embedded payment solutions, integrated lending and credit offerings, on-demand insurance, and innovative 'Buy Now, Pay Later' (BNPL) models.
A06 Fraud.
Solutions that have made significant contributions to preventing, detecting, and mitigating fraud within the banking industry. The work should demonstrate innovative approaches and technologies that help safeguard financial transactions, protect customer data, and maintain the integrity of financial systems.
A07 Cyber Security.
Financial institutions, technology companies, or cybersecurity companies that have demonstrated outstanding efforts in protecting banking systems, customer data, and financial transactions from cyber threats. The work should demonstrate how the organisation has implemented innovative and effective cybersecurity measures, setting a high standard for security in the banking industry.
A08 AML, Identity & KYC.
Banking brands focused on developing technologies and solutions that help businesses and financial institutions comply with Anti-Money Laundering (AML) regulations, verify the identity of their customers, and conduct Know Your Customer (KYC) processes. The work should demonstrate how the brand has aimed to enhance security, reduce fraud, and ensure regulatory compliance.
A09 Novel technologies.
Groundbreaking technological innovations within the banking sector. The work should demonstrate the development and successful implementation of new technologies that significantly enhance banking operations, customer experiences, or industry practices.
A10 Onboarding.
Financial institutions, or fintech companies that have excelled in the process of bringing new customers on board. The work should demonstrate how these companies have developed and implemented efficient, user-friendly, and innovative onboarding processes, ensuring a smooth transition for new customers into their services.
A11 Personalisation.
Banks, financial institutions, or fintech companies that excel in delivering highly personalised banking experiences to their customers. This may include, but is not limited to, the use of advanced technologies, data analytics, innovative strategies to tailor products, services, and interactions to the individual needs and preferences of customers.
A12 Business banking.
Banks, financial institutions, or fintech companies that have demonstrated excellence in providing banking services tailored to businesses. The work should demonstrate how the bank, financial institution, or fintech company has provided outstanding products, services, and support specifically designed to meet the financial needs of small, medium, and large enterprises.
A13 RegTech & SupTech.
Brands that leverage advanced technology to enhance regulatory compliance and supervisory processes within financial institutions and regulated industries. The work should show how often complex and resource-intensive tasks associated with compliance and supervision have been streamlined or automated, reducing costs and risks while improving efficiency and accuracy.
A14 Wealth Management.
Banks, financial institutions, wealth management firms, or fintech companies that excel in providing exceptional wealth management, retirement planning, and pension services. The work should demonstrate how the organization has offered comprehensive, personalized, and innovative solutions to help clients manage, grow, and secure their financial assets. This may include, but is not limited to, digital investment platforms, AI-driven advisory, hybrid banking-wealth solutions, and the seamless integration of digital assets into traditional investment offerings.
A15 Lending.
Financial institutions, banks, or fintech companies that have demonstrated exceptional performance, innovation, or impact in the field of lending. This may include, but is not limited to, providing loans or credit to individuals, businesses, or other entities, innovation, accessibility, and overall contribution to financial inclusion and economic growth.
A16 Loyalty.
Financial institutions, banks, or fintech companies that have provided exceptional loyalty initiatives and programmes in the banking sector. This may include, but is not limited to, cashback programmes, fee waivers and discounts, exclusive access programmes, etc.
A17 Digital Assets.
Financial institutions, banks, or fintech companies that have integrated digital assets into core banking services, such as payments, settlements, or cross-border transactions. The work should demonstrate increased efficiency, faster transaction processing, and reduced costs, with an emphasis on regulatory compliance and industry impact.
B. Impact
The work in this section will celebrate the effectiveness of banking solutions or services to deliver business and consumer success.
B01 Commercial Impact.
Solutions and initiatives that have had a clear, positive and lasting commercial impact on a bank or financial institution often leading to long term growth and competitive advantage in the banking sector.
B02 Sustained Success.
Financial institutions, banks, or fintech companies that have shown consistent growth, resilience, and ongoing success over an extended period. This may include, but is not limited to, financial performance, customer satisfaction, operational excellence etc.
* There is an increased eligibility for this category of 3 years: July 1, 2022 – June 30, 2025.
B03 Financial Inclusion.
Innovative solutions that provide underserved or marginalised groups with greater access to financial services. This may include, but is not limited to, efforts in offering affordable banking, credit, insurance, savings, or payment services to those traditionally excluded from the financial system. The work should demonstrate the impact the solution has had on a particular group or community.
B04 Risk Management.
Solutions that enable financial institutions to effectively measure, manage, and mitigate risk across core financial operations. This may include, but is not limited to, innovations in credit risk modeling, liquidity risk management, regulatory compliance solutions, and climate-related financial risk evaluation tools.
B01 Commercial Impact.
Solutions and initiatives that have had a clear, positive and lasting commercial impact on a bank or financial institution often leading to long term growth and competitive advantage in the banking sector.
B02 Sustained Success.
Financial institutions, banks, or fintech companies that have shown consistent growth, resilience, and ongoing success over an extended period. This may include, but is not limited to, financial performance, customer satisfaction, operational excellence etc.
* There is an increased eligibility for this category of 3 years: July 1, 2022 – June 30, 2025.
B03 Financial Inclusion.
Innovative solutions that provide underserved or marginalised groups with greater access to financial services. This may include, but is not limited to, efforts in offering affordable banking, credit, insurance, savings, or payment services to those traditionally excluded from the financial system. The work should demonstrate the impact the solution has had on a particular group or community.
B04 Risk Management.
Solutions that enable financial institutions to effectively measure, manage, and mitigate risk across core financial operations. This may include, but is not limited to, innovations in credit risk modeling, liquidity risk management, regulatory compliance solutions, and climate-related financial risk evaluation tools.
C. Strategy & Corporate Innovation
The work in this section will celebrate exceptional strategic vision and innovation in corporate practices. This may include, but is not limited to, innovative approaches to market expansion, digital transformation, product development, corporate restructuring, etc.
C01 Mergers & Acquisitions.
Financial institutions, banks, or fintech companies that have demonstrated exceptional creativity and forward thinking in executing mergers and acquisitions or strategic partnerships. The work should demonstrate how innovation in various aspects of the M&A process has led to positive outcomes for the bank and its stakeholders.
C02 Research & Development.
Financial institutions, banks, or fintech companies that have made significant contributions to the banking sector through innovative R&D initiatives. This may include, but is not limited to, innovation in products and services, process improvement, customer-centric innovations etc.
C03 Internal Transformation.
Financial institutions, banks, or fintech companies that have successfully led or implemented a significant internal transformation within a bank. This may include, but is not limited to, the overhaul and improvement of internal processes, culture, technology or organisational structure.
* There is an increased eligibility for this category of 3 years: July 1, 2022 – June 30, 2025.
C01 Mergers & Acquisitions.
Financial institutions, banks, or fintech companies that have demonstrated exceptional creativity and forward thinking in executing mergers and acquisitions or strategic partnerships. The work should demonstrate how innovation in various aspects of the M&A process has led to positive outcomes for the bank and its stakeholders.
C02 Research & Development.
Financial institutions, banks, or fintech companies that have made significant contributions to the banking sector through innovative R&D initiatives. This may include, but is not limited to, innovation in products and services, process improvement, customer-centric innovations etc.
C03 Internal Transformation.
Financial institutions, banks, or fintech companies that have successfully led or implemented a significant internal transformation within a bank. This may include, but is not limited to, the overhaul and improvement of internal processes, culture, technology or organisational structure.
* There is an increased eligibility for this category of 3 years: July 1, 2022 – June 30, 2025.
D. Customer Experience
D01 Customer Experience.
Initiatives focusing on user-centric design, seamless service delivery, personalised experiences, and overall customer satisfaction. This may include, but is not limited to, the ability to solve customer pain points, the use of data and insights to personalise experiences, and the measurable improvements in customer engagement and loyalty.
E. Culture & Context
The work in this section will celebrate work that is shaped by cultural insights and influenced by regional context.
E01 Challenger Brand.
Banking brands that disrupt their industry or market by challenging the status quo and larger competitors.
E02 Borderless Payments.
Fintech companies, financial institutions, or payment providers that have made significant contributions to the development and enhancement of cross-border payment solutions. The work should demonstrate innovation, speed, cost efficiency, and security in enabling seamless international transactions. Solutions that improve financial accessibility, reduce friction in global payments, and support the growing demand for instant, transparent, and inclusive cross-border financial services.
E03 Corporate Purpose & Social Responsibility.
Banks, financial institutions, or fintech companies that demonstrate a strong commitment to social, environmental, and ethical responsibility. This may include, but is not limited to, integrating sustainability into banking operations, championing financial inclusion, implementing ethical business practices, and engaging in impactful community initiatives.
E01 Challenger Brand.
Banking brands that disrupt their industry or market by challenging the status quo and larger competitors.
E02 Borderless Payments.
Fintech companies, financial institutions, or payment providers that have made significant contributions to the development and enhancement of cross-border payment solutions. The work should demonstrate innovation, speed, cost efficiency, and security in enabling seamless international transactions. Solutions that improve financial accessibility, reduce friction in global payments, and support the growing demand for instant, transparent, and inclusive cross-border financial services.
E03 Corporate Purpose & Social Responsibility.
Banks, financial institutions, or fintech companies that demonstrate a strong commitment to social, environmental, and ethical responsibility. This may include, but is not limited to, integrating sustainability into banking operations, championing financial inclusion, implementing ethical business practices, and engaging in impactful community initiatives.