Payments
The Payments Award celebrates payments product application, partnerships and customer experience.
Overview
For Payments, the eligibility dates are January 1, 2024 - June 30, 2025. The work being judged should have first been implemented within this eligibility period. Exceptionally, categories C02. Sustained Success and D03. Internal Transformation have eligibility periods of July 1, 2022 – June 30, 2025.
The same piece of work can either enter into Section A. Payments Application or Section B. Commerce. However, the same piece of work may only be entered a maximum of two times in ‘A. Payments Application’ or ‘B. Commerce’.
All client testimonial videos and demo films must be subtitled in English.
The same piece of work can either enter into Section A. Payments Application or Section B. Commerce. However, the same piece of work may only be entered a maximum of two times in ‘A. Payments Application’ or ‘B. Commerce’.
All client testimonial videos and demo films must be subtitled in English.
A. Payments Application
The work in this section will celebrate the use of payments products, solutions and services that solves a specific business or customer need within payments including, but not limited to, the use of external products, in-house developments, innovative use of tools, new solutions etc..
*You may enter the same piece of work a maximum of two times in Section A. Payments Application.
A01 Infrastructure.
Payment companies that have made significant contributions to the development and enhancement of the underlying infrastructure that supports the payments ecosystem. The work should demonstrate innovative, scalable, and reliable infrastructure solutions that enable payment services and products to operate efficiently and securely.
A02 UX.
Payment solutions that prioritise the needs, preferences, and behaviours of users, delivering seamless, intuitive, and engaging digital experiences that enhance customer satisfaction and loyalty.
A03 Real Time Payments.
Solutions that have made significant advancements in enabling instant, seamless, and secure payment transactions. This may include, but is not limited to, instantaneous payment processing, 24/7 availability etc..
A04 Fraud.
Solutions and initiatives that enhance the security of payment transactions, protect consumers and businesses from fraudulent activities, and contribute to the overall trust and integrity of the payment ecosystem.
A05 Cyber Security.
Financial institutions, technology companies, or cybersecurity companies that have demonstrated outstanding achievement in securing digital payment systems, protecting sensitive financial data and ensuring the integrity of online commerce.
A06 AML, Identity & KYC.
Payments companies that have excelled in the implementation of Anti-Money Laundering (AML) regulations, identity verification and Know Your Customer (KYC) processes. The work should demonstrate any achievements that have enhanced security, regulatory compliance and customer trust within the payments ecosystem.
A07 Novel technologies.
Groundbreaking technological innovations within the payments sector. The work should demonstrate the development and successful implementation of new technologies that significantly enhance payment operations, customer experiences, or industry practices.
A08 Onboarding.
Payment companies that have excelled in the process of bringing new customers on board. The work should demonstrate how these companies have developed and implemented efficient, user-friendly, and innovative onboarding processes, ensuring a smooth transition for new customers into their services.
A09 Personalisation.
Payment companies that excel in delivering highly personalised transactional experiences to their customers. This may include, but is not limited to, the use of advanced technologies, data analytics, innovative strategies to tailor products, services, and interactions to the individual needs and preferences of customers.
A10 RegTech & SupTech.
Brands that leverage advanced technology to enhance regulatory compliance and supervisory processes. The work should show how often complex and resource-intensive tasks associated with compliance and supervision have been streamlined or automated, reducing costs and risks while improving efficiency and accuracy.
A11 Loyalty.
Payment service providers companies that have provided exceptional loyalty initiatives and programmes in the payments sector. This may include, but is not limited to, cashback programmes, discounts, exclusive access programmes etc.
A12 Digital Assets.
Payment companies that have transformed payment infrastructures using digital assets, enabling faster, cost effective, and more secure transactions. The work should demonstrate advancements in cross-border payments, digital wallets, and blockchain-powered solutions, with a focus on compliance and scalability.
A01 Infrastructure.
Payment companies that have made significant contributions to the development and enhancement of the underlying infrastructure that supports the payments ecosystem. The work should demonstrate innovative, scalable, and reliable infrastructure solutions that enable payment services and products to operate efficiently and securely.
A02 UX.
Payment solutions that prioritise the needs, preferences, and behaviours of users, delivering seamless, intuitive, and engaging digital experiences that enhance customer satisfaction and loyalty.
A03 Real Time Payments.
Solutions that have made significant advancements in enabling instant, seamless, and secure payment transactions. This may include, but is not limited to, instantaneous payment processing, 24/7 availability etc..
A04 Fraud.
Solutions and initiatives that enhance the security of payment transactions, protect consumers and businesses from fraudulent activities, and contribute to the overall trust and integrity of the payment ecosystem.
A05 Cyber Security.
Financial institutions, technology companies, or cybersecurity companies that have demonstrated outstanding achievement in securing digital payment systems, protecting sensitive financial data and ensuring the integrity of online commerce.
A06 AML, Identity & KYC.
Payments companies that have excelled in the implementation of Anti-Money Laundering (AML) regulations, identity verification and Know Your Customer (KYC) processes. The work should demonstrate any achievements that have enhanced security, regulatory compliance and customer trust within the payments ecosystem.
A07 Novel technologies.
Groundbreaking technological innovations within the payments sector. The work should demonstrate the development and successful implementation of new technologies that significantly enhance payment operations, customer experiences, or industry practices.
A08 Onboarding.
Payment companies that have excelled in the process of bringing new customers on board. The work should demonstrate how these companies have developed and implemented efficient, user-friendly, and innovative onboarding processes, ensuring a smooth transition for new customers into their services.
A09 Personalisation.
Payment companies that excel in delivering highly personalised transactional experiences to their customers. This may include, but is not limited to, the use of advanced technologies, data analytics, innovative strategies to tailor products, services, and interactions to the individual needs and preferences of customers.
A10 RegTech & SupTech.
Brands that leverage advanced technology to enhance regulatory compliance and supervisory processes. The work should show how often complex and resource-intensive tasks associated with compliance and supervision have been streamlined or automated, reducing costs and risks while improving efficiency and accuracy.
A11 Loyalty.
Payment service providers companies that have provided exceptional loyalty initiatives and programmes in the payments sector. This may include, but is not limited to, cashback programmes, discounts, exclusive access programmes etc.
A12 Digital Assets.
Payment companies that have transformed payment infrastructures using digital assets, enabling faster, cost effective, and more secure transactions. The work should demonstrate advancements in cross-border payments, digital wallets, and blockchain-powered solutions, with a focus on compliance and scalability.
B. Commerce
The work in this section will celebrate the use of commerce products, solutions and services that solve a specific business or customer need within commerce including, but not limited to, the use of external products, in-house developments, innovative use of tools, new solutions etc..
*You may enter the same piece of work a maximum of two times in Section B. Commerce.
B01 Infrastructure.
Commerce companies that have made significant contributions to the development and enhancement of the underlying infrastructure that supports the commerce ecosystem. The work should demonstrate innovative, scalable, and reliable infrastructure solutions that enable commerce services and products to operate efficiently and securely.
B02 UX.
Commerce solutions that prioritise the needs, preferences, and behaviours of users, delivering seamless, intuitive, and engaging digital experiences that enhance customer satisfaction and loyalty.
B03 Real Time Payments.
Commerce solutions that have made significant advancements in enabling instant, seamless, and secure payment transactions. This may include, but is not limited to, instantaneous payment processing, 24/7 availability etc
B04 Fraud.
Commerce solutions and initiatives that enhance the security of payment transactions, protect consumers and businesses from fraudulent activities, and contribute to the overall trust and integrity of the payment ecosystem.
B05 Cyber Security.
Commerce or cybersecurity companies that have demonstrated outstanding achievement in securing digital payment systems, protecting sensitive financial data and ensuring the integrity of online commerce.
B06 AML, Identity & KYC.
Brands that leverage advanced technology to enhance regulatory compliance and supervisory processes. The work should show how often complex and resource-intensive tasks associated with compliance and supervision have been streamlined or automated, reducing costs and risks while improving efficiency and accuracy.
B07 Novel technologies.
Groundbreaking technological innovations within the commerce sector. The work should demonstrate the development and successful implementation of new technologies that significantly enhance payment operations, customer experiences, or industry practices.
B08 Onboarding.
Commerce companies that have excelled in the process of bringing new customers on board. The work should demonstrate how these companies have developed and implemented efficient, user-friendly, and innovative onboarding processes, ensuring a smooth transition for new customers into their services.
B09 Personalisation.
Commerce companies that excel in delivering highly personalised transactional experiences to their customers. This may include, but is not limited to, the use of advanced technologies, data analytics, innovative strategies to tailor products, services, and interactions to the individual needs and preferences of customers.
B10 RegTech & SupTech.
Commerce brands that leverage advanced technology to enhance regulatory compliance and supervisory processes. The work should show how often complex and resource-intensive tasks associated with compliance and supervision have been streamlined or automated, reducing costs and risks while improving efficiency and accuracy.
B11 Loyalty.
Commerce companies that have provided exceptional loyalty initiatives and programmes in the commerce sector. This may include, but is not limited to, cashback programmes, discounts, exclusive access programmes etc.
B01 Infrastructure.
Commerce companies that have made significant contributions to the development and enhancement of the underlying infrastructure that supports the commerce ecosystem. The work should demonstrate innovative, scalable, and reliable infrastructure solutions that enable commerce services and products to operate efficiently and securely.
B02 UX.
Commerce solutions that prioritise the needs, preferences, and behaviours of users, delivering seamless, intuitive, and engaging digital experiences that enhance customer satisfaction and loyalty.
B03 Real Time Payments.
Commerce solutions that have made significant advancements in enabling instant, seamless, and secure payment transactions. This may include, but is not limited to, instantaneous payment processing, 24/7 availability etc
B04 Fraud.
Commerce solutions and initiatives that enhance the security of payment transactions, protect consumers and businesses from fraudulent activities, and contribute to the overall trust and integrity of the payment ecosystem.
B05 Cyber Security.
Commerce or cybersecurity companies that have demonstrated outstanding achievement in securing digital payment systems, protecting sensitive financial data and ensuring the integrity of online commerce.
B06 AML, Identity & KYC.
Brands that leverage advanced technology to enhance regulatory compliance and supervisory processes. The work should show how often complex and resource-intensive tasks associated with compliance and supervision have been streamlined or automated, reducing costs and risks while improving efficiency and accuracy.
B07 Novel technologies.
Groundbreaking technological innovations within the commerce sector. The work should demonstrate the development and successful implementation of new technologies that significantly enhance payment operations, customer experiences, or industry practices.
B08 Onboarding.
Commerce companies that have excelled in the process of bringing new customers on board. The work should demonstrate how these companies have developed and implemented efficient, user-friendly, and innovative onboarding processes, ensuring a smooth transition for new customers into their services.
B09 Personalisation.
Commerce companies that excel in delivering highly personalised transactional experiences to their customers. This may include, but is not limited to, the use of advanced technologies, data analytics, innovative strategies to tailor products, services, and interactions to the individual needs and preferences of customers.
B10 RegTech & SupTech.
Commerce brands that leverage advanced technology to enhance regulatory compliance and supervisory processes. The work should show how often complex and resource-intensive tasks associated with compliance and supervision have been streamlined or automated, reducing costs and risks while improving efficiency and accuracy.
B11 Loyalty.
Commerce companies that have provided exceptional loyalty initiatives and programmes in the commerce sector. This may include, but is not limited to, cashback programmes, discounts, exclusive access programmes etc.
C. Impact
The work in this section will celebrate the effectiveness of payment solutions and services in delivering business and consumer success.
C01 Commercial Impact.
Payment or commerce solutions and initiatives that have had a clear, positive and lasting commercial impact, often leading to long term growth and competitive advantage in the payment sector.
C02 Sustained Success.
Payment or commerce companies that have shown consistent growth, resilience, and ongoing success over an extended period. This may include, but is not limited to, financial performance, customer satisfaction, operational excellence etc.
* There is an increased eligibility for this category of 3 years: July 1, 2022 – June 30, 2025.
C03 Financial Inclusion.
Innovative solutions that provide underserved or marginalised groups with greater access to financial services. This may include, but is not limited to, efforts in offering affordable banking, credit, insurance, savings, or payment services to those traditionally excluded from the financial system. The work should demonstrate the impact the solution has had on a particular group or community.
C01 Commercial Impact.
Payment or commerce solutions and initiatives that have had a clear, positive and lasting commercial impact, often leading to long term growth and competitive advantage in the payment sector.
C02 Sustained Success.
Payment or commerce companies that have shown consistent growth, resilience, and ongoing success over an extended period. This may include, but is not limited to, financial performance, customer satisfaction, operational excellence etc.
* There is an increased eligibility for this category of 3 years: July 1, 2022 – June 30, 2025.
C03 Financial Inclusion.
Innovative solutions that provide underserved or marginalised groups with greater access to financial services. This may include, but is not limited to, efforts in offering affordable banking, credit, insurance, savings, or payment services to those traditionally excluded from the financial system. The work should demonstrate the impact the solution has had on a particular group or community.
D. Strategy & Corporate Innovation
The work in this section will celebrate exceptional strategic vision and innovation in corporate practices. This may include, but is not limited to, innovative approaches to market expansion, digital transformation, product development, corporate restructuring, etc.
D01 Mergers & Acquisitions.
Payment or commerce companies that have demonstrated exceptional creativity and forward thinking in executing mergers and acquisitions or strategic partnerships. The work should demonstrate how innovation in various aspects of the M&A process has led to positive outcomes and commercial success.
D02 Research & Development.
Payment or commerce companies that have made significant contributions to the sector through innovative R&D initiatives. This may include, but is not limited to, innovation in products and services, process improvement, customer-centric innovations etc.
D03 Internal Transformation.
Payment or commerce companies that have successfully led or implemented a significant internal transformation. This may include, but is not limited to, the overhaul and improvement of internal processes, culture, technology or organisational structure.
* There is an increased eligibility for this category of 3 years: July 1, 2022 – June 30, 2025.
D01 Mergers & Acquisitions.
Payment or commerce companies that have demonstrated exceptional creativity and forward thinking in executing mergers and acquisitions or strategic partnerships. The work should demonstrate how innovation in various aspects of the M&A process has led to positive outcomes and commercial success.
D02 Research & Development.
Payment or commerce companies that have made significant contributions to the sector through innovative R&D initiatives. This may include, but is not limited to, innovation in products and services, process improvement, customer-centric innovations etc.
D03 Internal Transformation.
Payment or commerce companies that have successfully led or implemented a significant internal transformation. This may include, but is not limited to, the overhaul and improvement of internal processes, culture, technology or organisational structure.
* There is an increased eligibility for this category of 3 years: July 1, 2022 – June 30, 2025.
E. Customer Experience
E01 Customer Experience.
Payment or commerce initiatives focusing on user-centric design, seamless service delivery, personalised experiences, and overall customer satisfaction. This may include, but is not limited to, the ability to solve customer pain points, the use of data and insights to personalise experiences, and the measurable improvements in customer engagement and loyalty.
F. Culture & Context
The work in this section will celebrate work that is shaped by cultural insights and influenced by regional context.
F01 Challenger Brand.
Payment/commerce brands that disrupt their industry or market by challenging the status quo and larger competitors.
F02 Borderless Payments.
Fintech companies, financial institutions, or payment providers that have made significant contributions to the development and enhancement of cross-border payment solutions. The work should demonstrate innovation, speed, cost efficiency, and security in enabling seamless international transactions. Solutions that improve financial accessibility, reduce friction in global payments, and support the growing demand for instant, transparent, and inclusive cross-border financial services.
F03 Corporate Purpose & Social Responsibility.
A financial institution or payment/commerce service provider that actively contributes to the well-being of society beyond profit-driven goals. This may include, but is not limited to, sustainability efforts, fair labor practices, ethical AI implementation, social impact financing, or customer-focused financial literacy programs.
F01 Challenger Brand.
Payment/commerce brands that disrupt their industry or market by challenging the status quo and larger competitors.
F02 Borderless Payments.
Fintech companies, financial institutions, or payment providers that have made significant contributions to the development and enhancement of cross-border payment solutions. The work should demonstrate innovation, speed, cost efficiency, and security in enabling seamless international transactions. Solutions that improve financial accessibility, reduce friction in global payments, and support the growing demand for instant, transparent, and inclusive cross-border financial services.
F03 Corporate Purpose & Social Responsibility.
A financial institution or payment/commerce service provider that actively contributes to the well-being of society beyond profit-driven goals. This may include, but is not limited to, sustainability efforts, fair labor practices, ethical AI implementation, social impact financing, or customer-focused financial literacy programs.